Avaya Doesn’t Want You – But We Do: What’s Next for Businesses Left Behind?

Avaya has just made a brutal business decision – and if you’re not a massive enterprise, you’re not in their plans.

The latest announcement? A mandatory 200-seat minimum for Avaya Experience Platform (AXP) customers, taking effect on June 30, 2025. If you don’t meet that number, you either scale up or get out. No discussion. No exception.

And this isn’t just about AXP. Avaya is making it crystal clear that smaller businesses are no longer worth their time. They’re axing SIP Trunking and CPaaS services, and if you’re still relying on IP Office or any other Avaya solution, how long before they pull the plug on you too?

The Writing’s on the Wall

Avaya’s CEO, Patrick Dennis, has wasted no time in reshaping the company’s priorities. The focus is now on the big fish – large enterprises with deep pockets. Analysts speculate that smaller customers don’t contribute enough to profits, making them expendable.

Industry experts are calling this move inevitable. Zeus Kerravala, Principal Analyst at ZK Research, stated: "Avaya is focused on large enterprises, and if you’re not part of a large enterprise, you’re collateral damage." Others believe this opens a massive opportunity for Avaya’s competitors, including 8x8 and Wildix, who still value businesses of all sizes.

Let’s be blunt: Avaya is cutting off businesses that don’t fit its new model, and if you’re not one of the global giants, you could be next.

What’s Next for Businesses Affected?

If your contact centre or communications system relies on Avaya, you have some critical choices to make before June 30, 2025:

• Scale up – commit to a minimum of 200 seats and continue with Avaya.

• Leave for free – terminate your Avaya subscription without penalty if you notify them in writing before the deadline.

• Stay and hope for the best – but given Avaya’s recent moves, that’s a serious gamble.

• Find a provider that actually values your business.

Viendo: Your Way Out of the Avaya Mess

At Viendo, we believe every business, big or small, deserves reliable, future-proof communication solutions – without sudden ultimatums. We offer:

• Surveys and audits to assess your current setup.

• Rationalisation strategies to optimise your communications.

• Seamless transformation to modern solutions with 8x8 and Wildix.

If you’ve been left in the lurch by Avaya’s latest decision, it’s time to explore your options.

Because let’s be honest – you deserve better than being treated like an afterthought.