Case Study: Valmora – Elevating Connectivity and Security
Client Overview:
Valmora is a small business specialising in high-quality kitchens and bedroom furniture. With a commitment to customer satisfaction and operational excellence, Valmora sought to enhance its technological infrastructure to support growth and improve service delivery.
Challenge:
As Valmora expanded its operations, the need for a reliable and efficient IT infrastructure became evident. The existing systems were disparate and not integrated, resulting in a poor user experience, a drain on limited resources, and missed opportunities. Adam, the co-founder, recognised the importance of modernising their connectivity and security to ensure an optimal experience for both staff and customers. A full site survey was required prior to the rollout of the Wi-Fi and CCTV installations, ensuring that all areas of the showroom, office, and warehouse were effectively covered.
Solution:
Viendo provided a tailored small business package of solutions that included:
FTTP (Fibre to the Premises): Delivering fast and reliable internet connectivity across all locations, enabling efficient operations and remote access.
VoIP Service: Enhancing communication with DECT handsets and Bluetooth headsets for mobility, allowing staff to work effectively from home or on-site.
LAN & Wi-Fi: Ensuring robust and secure network access for employees and customers alike, facilitating smooth internal processes.
CCTV & Security Alarm: Enhancing safety and security, providing peace of mind for both staff and customers.
IT Managed Services: Offering ongoing support and maintenance, allowing Valmora to focus on its core business activities without IT concerns.
Business Benefits:
Adam shared, “The transition to Viendo’s services has transformed how we operate. With fast connectivity, our team can collaborate more effectively in the showroom, warehouse, or remotely. The ability to hold interactive customer design meetings online, complete with screen sharing, has significantly improved our customer experience.”
With a managed IT service Valmora have peace of mind that should any issue arise, Viendo are just a phone call away.
The CCTV and security systems have provided increased visibility of operations, contributing to a safer environment for employees and customers. Adam added, “Knowing our premises are secure allows us to focus on what we do best—delivering quality products and exceptional service.”
